HOME / RETURN, REFUND & EXCHANGE POLICY
Return, Refund & Exchange Policy
We want you to love your bead kit — here's how we handle returns and exchanges.
How It Works
Message Us Within [X] Days
Contact us on WhatsApp with your order number and a photo of the issue.
We Review Your Case
We'll confirm whether it qualifies for a return, exchange, or refund and explain next steps.
Exchange or Refund Processed
Approved returns are exchanged or refunded via your original payment method (bKash reversal or Cash on Delivery adjustment).
Eligibility for Return or Exchange
You may request a return or exchange within [X] days of delivery if: the item arrived damaged or defective, you received the wrong item or an incomplete kit, or a significant quality issue is found before the kit is opened or used.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on bead kits, charms, or loose beads that have been opened, used, or where the packaging seal has been broken, unless the item was defective or incorrect on arrival. Custom or made-to-order pieces are non-returnable unless defective.
How to Request a Return or Exchange
Message us on WhatsApp or email within [X] days of delivery, with your order number and photos of the item or issue. We'll confirm eligibility and guide you through the next steps — we do not currently support automated return requests through the website.
Refund Method
Approved refunds are issued the same way you paid: bKash payments are reversed to the original sender number, and Cash on Delivery orders are refunded via bKash to a number you provide. Refunds are typically processed within [X] business days of approval.
Exchange Process
If you'd prefer an exchange over a refund (e.g. wrong color or kit), let us know when you contact us — we'll arrange the replacement item once the original is received back or the issue is confirmed, and cover return shipping for our own error (wrong or defective item).
Damaged in Transit
If your order arrives visibly damaged, please do not accept the parcel if possible, or take photos immediately upon opening and message us within 24 hours.
Contact for Returns
Return or exchange request? Message us first — no return form needed.
01973-170863 · jewelryandbeyond10@gmail.com
